Privacy Policy
Last Updated: January 15, 2025
Introduction
At Glowthinkers, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or use our web design education services. We're committed to being transparent about our data practices and giving you control over your information.
This policy applies to all services offered by Glowthinkers, located at No. 72-2號, Jiucheng N Rd, Yilan City, Yilan County, Taiwan 260. By using our services, you agree to the terms outlined in this policy.
Information We Collect
We collect different types of information to provide and improve our educational services. Here's what we gather and why:
Personal Information
When you contact us or enroll in programs, we collect your name, email address, phone number, and educational background. This helps us communicate with you and tailor our teaching approach.
Technical Information
Our website automatically collects your IP address, browser type, device information, and pages visited. This data helps us understand how students use our site and improve the experience.
Educational Records
For enrolled students, we maintain records of course progress, assignments submitted, and feedback provided. This information helps track your learning journey and provide personalized guidance.
Communication Data
We keep records of emails, chat messages, and phone conversations with our team. This ensures we can provide consistent support and follow up on your questions or concerns.
How We Use Your Information
Educational Services
Your personal information helps us deliver quality web design education. We use it to communicate course updates, provide feedback on your work, and connect you with relevant learning opportunities that match your goals.
Website Improvement
Technical data from website visits helps us understand which content is most helpful and where students might be struggling. We analyze this information to make our resources more accessible and effective.
Communication and Support
We use your contact information to respond to inquiries, send course-related updates, and provide technical support. You'll also receive occasional newsletters about industry trends and new course offerings, but you can unsubscribe anytime.
We never sell your personal information to third parties or use it for purposes unrelated to our educational mission.
Data Storage and Security
Protecting your information is a top priority. We implement multiple layers of security to keep your data safe:
Encryption
All data transmission uses SSL encryption, and sensitive information is encrypted in our databases.
Access Controls
Only authorized staff members can access student information, and access is logged and monitored.
Regular Updates
Our systems receive regular security updates and undergo periodic security audits.
Backup Systems
Data is backed up regularly to secure servers to prevent loss while maintaining privacy.
Our servers are located in secure data centers with physical access controls and environmental monitoring. We work with reputable hosting providers who meet international security standards.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal requirements. Here's our typical retention schedule:
Active Students
Course progress and educational records are maintained throughout your enrollment and for two years after graduation to provide ongoing support.
Inquiry Records
Information from prospective students who don't enroll is kept for one year to follow up on potential interest in future programs.
Website Analytics
Technical data is aggregated and anonymized after six months, with only statistical trends retained for longer periods.
Financial Records
Payment information and related records are maintained for seven years to comply with Taiwan business regulations.
Sharing Your Information
We share your personal information only in specific, limited circumstances:
Service Providers
We work with trusted third-party services for website hosting, email delivery, and payment processing. These providers have access only to the information needed to perform their services and are bound by confidentiality agreements.
Legal Requirements
We may disclose information if required by law, court order, or government regulation. We'll notify you of such requests unless legally prohibited from doing so.
Business Partners
Occasionally, we partner with other educational organizations or employers to provide additional opportunities for our students. We'll always ask for your explicit consent before sharing your information for these purposes.
International Data Transfers
Some of our service providers may store or process data outside of Taiwan. When this happens, we ensure appropriate safeguards are in place to protect your information according to Taiwan's Personal Data Protection Act.
We carefully evaluate any international data transfers and work only with providers who demonstrate adequate data protection measures. You have the right to know about these transfers and can request more information about specific safeguards.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information. We're committed to helping you exercise these rights quickly and efficiently.
How to Exercise Your Rights
Access Your Information
You can request a copy of all personal information we hold about you. We'll provide this in a clear, readable format within 15 days of your request.
Update or Correct Information
If any of your personal information is incorrect or outdated, let us know and we'll update it promptly. You can also update basic information through your student portal if you're enrolled in a program.
Delete Your Information
You can request deletion of your personal information, though we may need to keep some records for legal compliance. We'll explain what we can delete and what must be retained.
Restrict Processing
You can ask us to limit how we use your information while we address any concerns you have about accuracy or processing.
Data Portability
If you want to transfer your information to another educational provider, we can provide your data in a standard format that makes this easier.
To exercise any of these rights, contact us using the information provided below. We may ask you to verify your identity to protect against unauthorized access to your information.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site.
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas of the site.
Analytics Cookies
We use analytics cookies to understand which pages are most popular and how visitors navigate our site. This information helps us improve our content and user experience.
Preference Cookies
These cookies remember your choices, such as language preferences or form information, to make your visits more convenient.
You can control cookie settings through your browser preferences. However, disabling some cookies may affect website functionality. Most browsers allow you to block or delete cookies, and we respect these settings.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.
Minor updates, such as clarifications or contact information changes, will be posted directly to the website. We encourage you to review this policy occasionally to stay informed about how we protect your information.
If you disagree with any changes, you can request deletion of your information or discontinue using our services. Continued use of our services after policy updates indicates your acceptance of the revised terms.
Children's Privacy
Our educational programs are designed for adults and we don't knowingly collect personal information from children under 16. If we become aware that we've inadvertently collected information from someone under 16, we'll delete it promptly.
Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can remove the information from our systems.
Privacy Questions and Concerns
If you have questions about this privacy policy or how we handle your personal information, we're here to help. You can reach our privacy team through any of these channels:
Email: info@glowthinkers.com
Phone: +88662933288
Address: No. 72-2號, Jiucheng N Rd, Yilan City, Yilan County, Taiwan 260
Response Time: We aim to respond to all privacy inquiries within 3 business days
For complex requests or formal complaints, written communication may be more appropriate. We take all privacy concerns seriously and will work with you to resolve any issues promptly and fairly.